FAQ

There are many reasons to use a point mechanic rather than a dollar value.  Some of the key ones are:  A points’ conversion is easier to change in a program than a dollar amount.  Points are a better accumulation mechanism focusing on a redeemable larger goal rather than the immediate value. Points mask the dollar value of the reward, which takes the focus away from the monetary value and more on the celebration of attainment.

As part of Acclaim rewards you will have access to our team who will provide you with a simple template that you will complete and we can then upload into the Acclaim Rewards Platform.  The template has the following fields:   User Name, points value and a description of the points you are awarding.  To remove points from a participant simply enter negative points for the participant on the template and load into the program.

You can make adjustments to points by loading negative points.  However remember that everything you load to a participant they will see.  Because you will need to approve all redemptions, if you have made an error with the awarding of points, you can stop a redemption and hence it is very difficult to make a costly mistake.

You will have access to 8 different from reports:  from Participant Details Report and, Points and Redemption Report.

All points are paid for at the time of upload. We will send you a redemption report by participant so you know how many have been redeemed by participants. .  All rewards include freight and GST.  Points are converted from points to dollars (10 points equals $1.00).  This conversion is calculated on the GST inclusive price.  Invoices must be paid before rewards are shipped.

We accept payment by credit card – Visa and MasterCard only or pay by invoice.  Surcharges may apply.

It’s, simple!  Fill out the form on the Contact Us page on this website.  An Acclaim Rewards team member will contact you with the next steps and give you a project check list. This will walk you through everything that needs to be completed before your program can be set up. We help with all the heavy lifting including templates for all the content you need to run a program such as:  program terms and conditions, your privacy statement, your welcome message, about the program message or video and your program frequently asked questions.

Using a Video is an effective way to tell your potential program participants about your program. You will need to produce a video and post it to a YouTube account, during setup we will get these details and embed this into the website on the About page of your program website.

Yes we offer you fully customised designs, but Acclaim has a fixed structure, we can’t do custom reward structures.

As long as the participants have enough points or in the case of targets achieved the points target you have set, they simply select the reward they would like to redeem and check out using the cart process. They will be asked to confirm their delivery details and their points will be immediately removed from their participant account once the redemption is complete. You will be required to approve and pay for these points before we begin the despatch process of the reward.

Items are direct shipped by our suppliers and in most cases require a signature on delivery.

We work actively with our suppliers to ensure we deliver well within 28 days.  However if a reward is out of stock, we will provide your participants with alternative options.

Our shipping time after payment has been received is normally within 14 days however we offer a standard 28 day service level to allow for any “out of stocks.”

We do not provide a tracking service, however should a redemption not have been received with in the 28 days we will trace this individual item and provide proof of delivery if required.

Acclaim Rewards and its authorised distributors may collect and use technical information gathered as part of its support services, but may only use this information to improve its products and services. Either party shall not disclose this any of this information in a form that personally identifies the client or it clients. Further, the distributor and Acclaim Rewards agrees to use appropriate safeguards to prevent use or disclosure of data other than as provided for in the Agreement. This is to be no less that a Tier 3 data centre, whereby the uptime SLA is 99.982% and provides N+1 redundancy on power, diverse network paths, UPS, diesel generators and offsite daily data backups.

We have just about everything covered with over 1000 rewards. These catalogues are constantly updated with the latest models and popular reward items.  You are unable to customise or select rewards in Acclaim Rewardse.  You are able to have a fully tailored solution with our Enterprise Solutions offered by 212F.

Either check out the contact details for an email or phone number on the Contact Us page or fill in the contact us form.

You will pay for points on point loads.  Each day we will run a point’s redemption report and we will send this to you for approval.

Sure our distributors are experts in their field and can help to tailor a solution for your complex challenge

At Acclaim we have taken our 25 years of experience and have simplified and standardised the process of a rewards program so you get the benefit. There are normally 3 distinct areas of cost in setting up a program.
Design – we offer custom designs through a templated structure that will allow you to get your own program
Data Integration – we have developed a simple upload template that allows you to load any form of data in a simple way
The software itself – the points platform, catalogue and cart. Development of this can be in the tens of thousands of dollars alone. Our world class development team have automated and standardised this process- passing the savings on to you.

We are specialist in the area of Business to Business rewards programs and as such the platform is designed around a B2B solution. However there is no reason you can’t use this for a consumer program or any other application you can think up, it really comes down what you want to offer your participants.

Sure, we have helped launch hundreds of programs and we provide you with templates and options for all your content.  You will need to choose the best one for you and make any changes necessary.  We do recommend you seek your own legal advice on Program Rules, Terms and Conditions and Privacy Statements.

You can select your our domain name

The Acclaim Rewards will provide the necessary support, fees and hours will be agreed on necessary work.

Just let us know by the Contact Us form and we will cancel your payment immediately, your site will be taken offline and decommissioned within 60 days.

There are some great resources available we recommend. The incentive Marketing Association www.incentivemarketing.org, The Incentive Research Foundation www.theirf.org and our favourite BLOG is www.212f.com/insights.